A woman sat across from me, updating some information. I felt like I recognized her voice, but I didn't have a face to put to the name. She sat across from me, in her neatly pressed pink pants and matching pink and white striped blouse. Her earrings pulled the outfit together, with matching pink and green beads offsetting her neatly styled hair in a smooth and classic style. When I learned her name, I immediately knew who she was. We've never met in person, but we've communicated by phone several times. She's a very organized woman, leaving us precise messages with exactly the information we need to help her. In fact, Rosemary and I have commented on that several times because it's so helpful to us — she makes it easy for us to help her.