Employment Opportunities

Volunteer & Community Engagement Coordinator 

Status: Non-Exempt | Full-Time

**Resumes for part-time positions will be considered for strong candiates with a revised job description if the full-time position is not filled. 

Reports to: CEO

Salary Band (Coordinator): $17.00–$20.00/hour

Schedule Expectations: This position is full time. Hours are primarily weekdays as arranged. Availability through the completion of monthly deliveries on the third Wednesday is required. Regular local travel and occasional evening or weekend events may be required.

Benefits: Note: This position does not include employer-sponsored health insurance or retirement benefits. Paid time off and paid holidays are provided in accordance with United Way of Freeborn County policies.

Position Summary

The Volunteer Coordinator is a collaborative position supporting volunteer engagement and senior programming throughout Freeborn County. Approximately half of the position supports UWFC’s new Volunteer United program. This includes onboarding organizations to the platform, recruiting volunteers, coordinating United Way volunteer needs, and overseeing monthly homebound and apartment food deliveries. As the program becomes established, the position will place increased emphasis on expanding capacity of our senior focused programs. 

The remaining time supports Connected Community of Freeborn County’s senior-focused programs. This includes developing the volunteer structure for its Chore Services Program and providing healthy-living and social-engagement opportunities for older adults in rural Freeborn County.

1. Volunteer United Platform & Community Outreach

• Manage the day-to-day operation of the Volunteer United online platform.
• Help participating organizations onboard to Volunteer United
• Monitor the platform for outdated information and track agency and volunteer participation.
• Recruit volunteers and promote local opportunities through presentations, events, social media, and other outreach.
• Help prospective volunteers navigate the platform and identify appropriate opportunities.

2. United Way Volunteer Coordination

• Recruit and coordinate volunteers supporting United Way programs, events, and activities.
• Work with staff to identify, post, and update United Way volunteer needs.

• Monitor and analyze platform data, including volunteer participation and service hours, to identify trends, gaps, and changing volunteer needs.

• Develop and support volunteer methods of recognition and retention.
• Help ensure United Way volunteer opportunities are organized, welcoming, safe, and meaningful.

3. Homebound & Apartment Delivery Coordination

• Coordinate monthly homebound and apartment food-delivery programs.
• Maintain participant information, delivery assignments, routes, and program documentation.
• Recruit, schedule, and communicate with delivery volunteers.
• Coordinate with food-access staff regarding food availability, packing, and staging.
• Oversee deliveries on the third Wednesday of each month and respond to scheduling or delivery issues.
• Follow up on missed deliveries, participant changes, and other program needs.

4. Connected Community Volunteer Programs

• Work with Connected Community leadership to develop volunteer-supported programs for older adults.
• Develop the volunteer structure, roles, policies, procedures, and materials for the Chore Services Program.
• Recruit, screen, onboard, orient, and support Connected Community volunteers.
• Maintain appropriate volunteer, participant, and service records.
• Gather feedback and help establish programs that are safe, consistent, and sustainable.

5. Rural Senior Healthy-Living Engagement

Approximately five hours per week will be dedicated to engaging older adults in rural Freeborn County.

• Develop and facilitate activities that promote healthy living, recreation, social connection, and community participation.
• Conduct outreach to seniors who may experience geographic isolation or limited access to community activities.
• Partner with rural communities and senior-serving organizations to offer activities in familiar and accessible locations.
• Adapt activities to participants’ interests, abilities, and needs.
• Track participation and gather feedback to guide future programming.

6. All Staff Expectations

• Participate in shared office coverage, including greeting visitors, answering phones, and responding to routine inquiries.
• Provide basic resource navigation and short-term assistance within the employee’s training and assigned scope.
• Direct specialized or ongoing needs to the appropriate staff member or community partner.
• Provide warm, respectful customer service to community members, donors, volunteers, and partners.
• Maintain professionalism, appropriate boundaries, confidentiality, and accurate records.
• Participate in staff and partner meetings, training, reporting, and program evaluation as assigned.
• Support a cooperative, team-based environment and assist with general organizational tasks as needed.

Education & Experience

Required:

• Experience in volunteer coordination, community outreach, recreation, human services, nonprofit work, or a related area.
• Strong interpersonal, organizational, and customer service skills.
• Comfort learning online systems and helping others use technology.
• Ability to work independently and balance responsibilities across collaborating organizations.
• Valid driver’s license, reliable transportation, and ability to travel throughout Freeborn County.

Preferred:

• Education or experience in therapeutic recreation, recreation management, human services, community health, nonprofit management, or a related field.
• Therapeutic recreation certification or credential.
• Experience developing volunteer programs, policies, or procedures.
• Experience working with older adults or rural communities.

Skills & Competencies

• Strong communication and relationship-building skills.
• Organization, follow-through, and attention to detail.
• Ability to provide clear, practical instruction.
• Ability to maintain professional boundaries and exercise sound judgment.
• Creativity and flexibility in developing volunteer opportunities and senior activities.

Physical & Work Environment Requirements

• Ability to sit, stand, walk, and move between office and community settings.
• Ability to lift and carry light to moderate program or activity materials.
• Ability to travel locally and work in variable conditions at community events.
• Reasonable accommodations will be provided in accordance with applicable laws.

General Statement

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change or be adjusted at any time with or without notice.